Terms and Conditions

Welcome to Fair Loop!

1. ABOUT US

1.1 “Fairloop”, “we”, “us” and “our” means Fairloop Ltd, a company registered in England and Wales (company number 16622492) whose registered office is at 35 Carlton Road, Erith, DA8 1DR.

1.2 Contact:
contact@fairloop.co.uk

Tel: 01322 230 605

35 Carlton Road
Erith
DA8 1DR
United Kingdom

1.3 Our Privacy Notice explains how we handle personal data.

2. DEFINITIONS

2.1 “Business Customer” means a person or organisation acting for purposes relating to their trade, business, craft or profession.

2.2 “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession.

2.3 “Contract” means a contract between you and us for the supply of Goods.

2.4 “Goods” means products supplied by us, including (without limitation) bin liners, compactor sacks and cleaning supplies.

2.5 “Order” means your order for Goods, whether by email, purchase order, website checkout, or marketplace order.

2.6 “Working Day” means Monday to Friday, excluding public holidays in England.

3. BASIS OF CONTRACT

3.1 These Terms apply to all sales of Goods by us and override any terms you seek to impose, unless agreed otherwise in writing.

3.2 Any quotation is not an offer and may be withdrawn or revised at any time. Unless stated otherwise, quotations are valid for 30 days.

3.3 Your Order is an offer to buy Goods. A Contract is formed only when we accept in writing (including order confirmation by email/website) or when we deliver, whichever occurs first.

3.4 Mispricing / description errors. We reserve the right to correct any obvious errors or inaccuracies in prices or descriptions and to cancel any order placed at an incorrectly listed price, even after acceptance. In the event of such cancellation, a full refund will be provided (your statutory rights are not affected).

3.5 Order acknowledgements (including automated emails) are not acceptance. Acceptance is only when we send a written order confirmation stating acceptance or when we dispatch/deliver the Goods, and is subject to stock availability and verification.

3.6 Purchase Orders and buyer terms. If you issue a purchase order, it constitutes an offer to buy Goods on these Terms. Our written order confirmation or dispatch/delivery is acceptance. Any terms printed on or referred to in your purchase order, supplier portal or other documents are rejected and will not apply unless we expressly agree in writing signed by an authorised signatory. A reference to your PO number on our documents is for identification only and does not incorporate your terms.

4. SPECIFICATION AND SAMPLES

4.1 Descriptions, images, samples and specifications (including dimensions, thickness/gauge, colour and weight ratings) are approximate and subject to reasonable manufacturing tolerances.

4.2 You are responsible for ensuring the Goods are suitable for your intended purpose and used within any published guidelines (e.g., maximum load/CHSA or manufacturer ratings).

4.3 We may make minor changes to Goods to comply with law or safety requirements without materially affecting performance.

4.4 Equivalent substitution. Where a brand or line is temporarily unavailable, we may (with your prior agreement) supply equivalent-specification goods that meet or exceed the stated performance characteristics. Price will remain as per the original Order unless otherwise agreed.

5. PRICES, TAXES AND DELIVERY CHARGES

5.1 Prices are in GBP and exclude VAT and delivery unless stated otherwise. VAT will be charged at the prevailing rate.

5.2 Delivery, pallet and any special handling charges (including any charges for redelivery where applicable) will be stated during quoting/checkout or agreed in writing.

5.3 For Business Customers, we may adjust prices before acceptance to reflect changes in input costs (e.g., materials, logistics). Once a Contract is formed, the price is fixed unless you later vary the Order.

5.4 UK delivery charges and thresholds:

5.4.1 Free Standard Delivery (2–3 Working Days) on orders £50.00 (ex. VAT) and above.

5.4.2 Standard Delivery (2–3 Working Days) on orders under £50.00 (ex. VAT): £3.99 (ex. VAT) per order.

5.4.3 Delivery timeframes are estimates from dispatch and exclude weekends/bank holidays. Remote areas or bulky/heavy items may attract additional charges; we will advise before acceptance.

5.5 For Business Customers, prices are shown exclusive of VAT unless stated otherwise. For Consumers purchasing via our website, prices are shown inclusive of VAT where required by law; the checkout will display VAT and delivery separately.

5.6 Remote areas and bulky/oversize items: deliveries to certain postcodes (e.g., Highlands & Islands, Northern Ireland, Channel Islands) or palletised/oversize consignments may attract additional charges and/or longer transit times. We will advise before acceptance.

6. PAYMENT TERMS

6.1 Unless agreed otherwise in writing:

• Business Customers with approved credit: payment due 30 calendar days from invoice date (“Net 30”).

• Non-account customers (including Consumers): payment in full at order.

6.2 We may suspend further deliveries or cancel the Contract if any amount is overdue.

6.3 For Business Customers, we may charge interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, at 8% above the Bank of England base rate, plus statutory compensation and reasonable recovery costs.

6.4 You must not set off any amounts owed to you against sums due to us, unless we agree in writing or you have a court order.

6.5 Credit accounts and POs. Credit accounts are granted at our discretion following credit checks and may include a credit limit. A purchase order does not, by itself, confer credit terms. Unless agreed otherwise in writing, approved credit terms are Net 30 from invoice date; non-account orders are payable at order. We may invoice on despatch and may issue separate invoices for split deliveries.

6.6 Invoicing & PO numbers. Invoices are issued by email to your accounts contact unless agreed otherwise. If your AP process requires a valid PO number, you must supply it at the time of order. Failure to provide a PO number does not delay or suspend payment obligations, and we are not required to re-date invoices to match later-issued POs.

6.7 Disputed amounts. If you dispute part of an invoice, you must notify us within 7 days of receipt with full details. You must still pay the undisputed amount by the due date while we investigate the balance.

6.8 Portals and fees. Where you require us to submit invoices via a third-party e-invoicing/portal that charges fees, those fees are your responsibility unless we agree otherwise in writing.

7. DELIVERY, RISK AND TITLE

7.1 Delivery dates are estimates. Time of delivery is not of the essence. We are not liable for delays caused by events beyond our reasonable control (see clause 14).

7.2 Unless otherwise agreed in writing, delivery is kerbside to the nearest safe access point at the delivery location, or collection by you/your carrier, as applicable. If a tail-lift or assisted offload is required, you must tell us before ordering so we can arrange this (additional charges may apply). Where assisted offload has not been booked, you are responsible for safe unloading and any necessary equipment or labour.

7.3 Risk in the Goods passes to you on delivery (or collection).

7.4 Title in the Goods passes to you only when we have received payment in full for (a) the Goods, and (b) any other sums you owe us. Until then, you must (i) store Goods separately and clearly identify them as our property, (ii) keep them in good condition and insured, and (iii) not remove, deface or obscure any identifying marks.

7.5 If you breach payment terms or we reasonably believe you are insolvent, we may recover Goods for which title has not passed and may enter your premises (or those of any third party where the Goods are stored) to do so.

7.6 Pallets and returnable packaging: unless sold to you, pallets remain our or our supplier’s property and must be made available for collection within 14 days; otherwise pallet charges may apply.

7.7 Attempted delivery / redelivery. If we cannot complete delivery for reasons within your control (for example: incorrect or incomplete address details, access restrictions not advised in advance, no safe place or authorised person to receive the Goods, or refusal to accept a scheduled delivery), we will contact you to rearrange delivery. A reasonable redelivery charge (and any carrier return-to-depot/storage costs) may apply.

7.8 Unattended delivery at your request. If you request or authorise delivery to be left without a signature or in a nominated safe place, delivery will be deemed completed at the time and location recorded by the driver, and risk passes on drop. We are not liable for loss or damage after that point.

7.9 Multi-occupancy sites. Where delivery is made to a staffed goods-in/receiving bay at a multi-occupancy site (e.g., university or hotel), a signed goods-in receipt constitutes completed delivery.

8. INSPECTION, NON-DELIVERY AND DAMAGE

8.1 You must inspect the Goods on delivery. Any visible damage or short delivery must be noted on the delivery record and notified to us within 2 Working Days.

8.2 Non-delivery must be notified within 7 Working Days of the expected delivery date.

8.3 If you fail to notify within these timeframes, the Goods are deemed delivered in the correct quantity and condition, except where the defect was not apparent on reasonable inspection.

9. RETURNS AND REPLACEMENTS (BUSINESS CUSTOMERS)

9.1 No returns will be accepted without our prior written authorisation (RMA).

9.2 Subject to clause 8, if Goods are proven defective or non-conforming at delivery, our sole obligation is, at our option, to repair, replace or refund the price of the affected Goods.

9.3 Unused, unopened stock may be considered for return within 14 days of delivery, subject to our approval, freight paid by you, and a restocking fee (up to 20%).

9.4 Exceptions: bespoke/private-label/made-to-order or clearance Goods are non-returnable unless defective at delivery.

9.5 Hazardous/ADR returns. Where Goods are classified as hazardous, returns must comply with applicable transport and hazardous-goods regulations (including packaging, labelling and carrier selection). We may require you to use a pre-approved carrier or our returns service; additional handling steps/charges may apply for safety reasons.

10. CONSUMERS ONLY (DISTANCE SALES)

10.1 This clause applies only if you are a Consumer purchasing at a distance (e.g., website or phone).

10.2 You have a legal right to cancel most online purchases within 14 days after delivery and receive a prompt refund (in any event within 14 days of return or within 14 days of receiving evidence of posting, at our discretion), subject to statutory exceptions. You must keep Goods in your possession and take reasonable care of them. Returns are at your cost unless we agree otherwise.

10.3 Your statutory rights under the Consumer Rights Act 2015 are not affected.

10.4 For hygiene or safety reasons, we may reduce refunds if Goods have been opened/used beyond what is necessary to inspect them.

11. STORAGE, HANDLING AND COMPLIANCE

11.1 You must store Goods properly (dry, clean, away from heat/UV). Compostable/biodegradable products may have a limited shelf life; follow all guidance.

11.2 Where Goods include Safety Data Sheets (SDS) or handling instructions, you must provide these to anyone handling the Goods (including your carriers) and ensure all relevant health, safety and environmental laws are followed.

11.3 Do not remove or alter product labelling. Ensure end users receive appropriate use and disposal guidance.

11.4 Compostable/biodegradable products may have a limited shelf life and performance can degrade if stored outside recommended conditions (e.g., heat/UV/humidity). We are not responsible for degradation beyond the stated shelf-life or where storage guidance has not been followed.

12. WARRANTY AND LIABILITY (BUSINESS CUSTOMERS)

12.1 We warrant that on delivery the Goods materially conform to description and are free from material defects in materials and workmanship.

12.2 Except as stated in these Terms, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.

12.3 Our total liability for loss or damage arising out of or in connection with the Contract (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall be limited to the price paid (or payable) for the Goods giving rise to the claim.

12.4 Nothing in these Terms limits or excludes liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any liability that cannot lawfully be limited or excluded.

12.5 We are not liable for: loss of profit, loss of sales or business, loss of goodwill, or any indirect or consequential loss.

12.6 We are not liable for defects arising from fair wear and tear, wilful damage, abnormal storage or working conditions, misuse (including over-loading beyond rated capacities), alteration or repair without our approval.

13. INTELLECTUAL PROPERTY

All intellectual property rights in or arising out of the Goods, packaging, labels and our branding remain owned by us or our licensors. You must not use our trade marks or branding without permission.

14. FORCE MAJEURE

We are not liable for delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, industrial disputes, transport or supply interruptions, epidemics, regulatory action or failure of utilities. We will notify you and take reasonable steps to minimise the impact.

15. TERMINATION (BUSINESS CUSTOMERS)

15.1 We may terminate or suspend performance if: (a) you fail to pay when due and remain in default 7 days after notice; (b) you breach these Terms and fail to remedy within 14 days of notice; or (c) we reasonably believe you are insolvent.

15.2 Termination does not affect accrued rights and obligations. Clauses intended to survive termination (including title, limitations of liability and governing law) shall do so.

16. EXPORT AND SANCTIONS

You must comply with all applicable export control, sanctions and customs laws. You must not resell or export Goods in breach of such laws.

17. ENVIRONMENTAL & RECYCLING INFORMATION

We seek to comply with all packaging and waste laws and participate in recycling where feasible. Guidance we provide is general and local conditions apply. You are responsible for waste compliance at your location.

18. GOVERNING LAW AND JURISDICTION

18.1 Business Customers: the Contract and any dispute or claim (including non-contractual disputes) is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

18.2 Consumers: the laws of England and Wales apply, but you may benefit from any mandatory protections of the law where you live. You can bring legal proceedings in your local courts.

19. GENERAL

19.1 Assignment: You may not assign or transfer your rights without our prior written consent.

19.2 Notices: Must be in writing and delivered by hand, pre-paid post, or email to the addresses set out above (or as updated).

19.3 Entire agreement: The Contract is the entire agreement between us and supersedes all prior discussions or representations. You acknowledge you have not relied on any statement not set out in the Contract.

19.4 Variation: Any variation must be in writing and signed by both parties.

19.5 Severance: If any provision is held invalid, the remainder will continue in full force.

19.6 Waiver: A failure or delay to exercise any right or remedy is not a waiver of that or any other right or remedy.

19.7 Assignment by us. We may assign or novate our rights and/or obligations (in whole or part), including by way of invoice financing or factoring, on notice to you. This will not reduce your rights under the Contract.